Responsible Gaming

Online gambling involves risk, and there is no guaranteed way to win. Games are based on chance, outcomes cannot be predicted and previous results do not influence future results. A win does not mean that another win is more likely, while a loss is not a reason to continue playing in an attempt to recover money.

Before opening a game, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, similar to the cost of another leisure activity. Only gamble with money that is available after essential expenses such as rent, bills, food, transport and other financial commitments have been paid.

Healthy gambling habits

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and stop when that time has ended.
• Keep gambling separate from everyday spending and household finances.
• Never gamble with borrowed money, credit intended for essentials or money needed by other people.
• Do not gamble when you are upset, tired, stressed, intoxicated or trying to escape a problem.
• Take regular breaks and make time for work, study, family, friends and other interests.
• Keep track of deposits, wagers and losses so you have a realistic view of your spending.
• Remember that gambling is not a reliable source of income and should not be treated as an investment.

It can also help to talk openly with someone you trust about your gambling budget. An independent view may make it easier to notice changes in your habits and to stay accountable to the limits you have chosen.

Depending on the account and services available, online gambling sites may provide tools that help players manage their activity. These can include deposit limits, wagering or loss limits, session reminders, time-outs and self-exclusion. The availability, operation and review periods for these tools may vary, so read the relevant information carefully before making a request.

Set limits before playing

A limit is most effective when it is set before gambling begins. Consider setting a daily, weekly or monthly amount that reflects your entertainment budget. You may also choose a maximum playing time. If a limit has been set, do not try to work around it by opening another account, using another payment method or asking someone else to play on your behalf.

Take a time-out

A temporary break can be useful if you feel distracted by gambling, have spent more than planned or want to review your habits. During a break, avoid looking for alternative gambling accounts or services. Use the time to focus on other activities, review your finances and speak with someone you trust.

Consider self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a set period or indefinitely. If you decide that self-exclusion is appropriate, follow the account process and provide any information required to complete the request. Do not create a new account or use another person's account after self-exclusion. If you believe you need help stopping, contact an independent gambling support service or a qualified health professional.

Limits and self-exclusion are personal safety measures, but they should not be viewed as a replacement for professional support. If gambling has affected your finances, relationships, work, study or wellbeing, getting help early can make a meaningful difference.

Problem gambling can develop gradually. It may begin with spending a little more time or money than planned and become more difficult to control over time. You do not need to wait for a serious financial loss before asking for help. Any concern about your gambling is a valid reason to pause and seek support.

Possible warning signs

• You often think about gambling, including when you are doing other activities.
• You spend more money or time gambling than you intended.
• You increase the size or frequency of your bets to achieve the same excitement.
• You try to win back losses by continuing to gamble.
• You feel restless, irritable or uncomfortable when you try to stop.
• You hide gambling activity, losses or account information from family and friends.
• You borrow money, sell belongings or miss financial commitments to keep gambling.
• You use gambling to cope with stress, sadness, loneliness, boredom or other difficult feelings.
• You miss work, study, social activities or family responsibilities because of gambling.
• You have tried to cut back or stop but have not been able to maintain the change.
• Gambling causes arguments, financial pressure, anxiety, low mood or loss of sleep.

If any of these signs feel familiar, stop gambling and review your options. Consider asking a trusted person to help you restrict access to money or gambling accounts while you seek advice. A general practitioner, counsellor, psychologist or gambling support service can help you understand what is happening and plan practical next steps.

Support for family and friends

Gambling can affect more than the person placing the bets. Family members and friends may experience stress, conflict or financial uncertainty. If someone else's gambling is affecting you, set clear boundaries around money, protect essential household funds and seek independent advice. You are not responsible for controlling another person's gambling, and you do not have to manage the situation alone.

If gambling has contributed to a crisis or you believe someone may be at immediate risk of harm, seek urgent help through local emergency or health services. For non-urgent concerns, use an Australian gambling support service or speak with a qualified professional.

Players should use only their own account and provide accurate information when requested. Do not allow another person to use your account, and do not use another person's account. Keeping account access private helps protect your identity, payment information and gambling controls. Use a strong, unique password and take care when accessing your account on a shared or public device.

Age and legal requirements

Gambling is for adults only. Do not open or use an account if you are under the legal gambling age that applies to you. Parents, carers and account holders should take reasonable steps to prevent children from accessing gambling services, including using device controls, keeping passwords private and supervising shared devices.

You are responsible for checking that online gambling is lawful where you are located and for complying with applicable Australian laws and any relevant account requirements. Do not attempt to bypass location, identity, age or account checks. An account may be restricted or closed where required by law, regulation or the applicable terms.

Marketing and notifications

Promotional messages can make gambling more visible and may not be suitable for every player. Review your communication preferences and unsubscribe from marketing messages if you do not want to receive them. Turning off promotional communications does not necessarily close an account or stop service-related messages. If you are taking a break or using self-exclusion, avoid responding to gambling promotions from any provider.

Closing or restricting your account

If you no longer want to gamble, consider using the available account closure, time-out or self-exclusion process rather than relying only on personal willpower. Read the instructions carefully and keep a record of your request. Account closure or restriction may be subject to identity, payment, legal and responsible gaming checks, and it may not remove obligations that arose before the request was made.

Robin Roo Casino encourages players to act early. If gambling is becoming difficult to control, use the strongest available restriction, stop depositing and seek independent support. Taking a break is a positive step, and asking for help is a sign of responsibility rather than failure.