Betting Rules

Robin Roo Casino provides online gambling services subject to applicable laws, regulatory requirements and internal procedures. Product availability, account access and the types of bets or games offered may vary according to your location, age, account status and other legal or operational requirements. You are responsible for checking that online gambling is permitted where you are located before using the website.

You must be at least the legal gambling age that applies in your jurisdiction. You must also provide accurate information when registering and keep that information current. Robin Roo Casino may ask for documents or other information to verify your identity, age, location, payment method or source of funds. An account may be restricted, suspended or closed where verification cannot be completed, information appears inaccurate, or use of the account may breach applicable rules.

Only one personal account should be used by each player unless otherwise permitted in writing under the applicable terms. You must not allow another person to use your account, place bets on your behalf, or access your login details. You are responsible for keeping your username, password and other security information confidential. Any activity carried out through your account may be treated as activity authorised by you unless you have promptly reported unauthorised access.

• Do not place bets for another person or permit another person to place bets through your account.
• Do not use the website for unlawful activity, fraud, money laundering or any attempt to avoid account controls.
• Do not use automated software, bots, scraping tools or other methods that interfere with the website or betting systems.
• Do not attempt to manipulate a game, result, promotion, account process or payment procedure.
• Follow any account, deposit, withdrawal, staking and responsible gambling limits that apply to your account.

A bet is submitted when you select the relevant game, market, outcome, stake or other options and confirm the transaction through the website. Before confirming, you should review the details carefully. This includes the selected game or event, the chosen outcome, the stake, any displayed odds or pricing, and the potential return where one is shown. You are responsible for checking that the information is correct before submitting the bet.

A bet is not necessarily accepted merely because you have selected an option or clicked a button. The bet becomes accepted only when it has been recorded by the applicable betting system and a confirmation or transaction record is displayed or otherwise issued. If the system does not confirm the bet, you should not assume that it was accepted. Your account history is the primary record of submitted transactions, although records may also be reviewed as part of an investigation.

Robin Roo Casino may refuse, limit, suspend or cancel a bet where this is necessary to comply with law, protect the integrity of a game or market, correct an obvious error, address a technical problem, manage account risk, or apply the relevant Terms and Conditions. A bet may also be reviewed if there is a concern about duplicate transactions, unusual activity, suspected misuse, or an attempt to take advantage of a system error.

Bets cannot normally be changed after confirmation

Once a bet has been accepted, you should not assume that it can be changed, withdrawn or cancelled. Any cancellation, amendment or cash-out feature is available only where expressly provided for the relevant product and shown on the website. If such a feature is offered, its conditions will be displayed before you confirm the action. A request made outside an available feature does not automatically cancel or alter an accepted bet.

If a displayed price, result, balance, stake or return contains an obvious error, the transaction may be reviewed and corrected in accordance with the applicable terms. An obvious error can include a clearly incorrect price, an incorrectly displayed market, a duplicate entry, or information that does not reasonably reflect the intended product. Where a correction is required, the outcome will be handled consistently with the relevant rules and the circumstances of the error.

You must have sufficient available funds or an available betting balance before placing a bet. A stake is deducted or reserved when the bet is accepted, according to the way the relevant product operates. You should not attempt to place a bet by relying on a pending deposit, an incorrect balance, a displayed credit that has not been confirmed, or a payment that may later be reversed.

Your account balance and transaction history should be checked regularly. The history may show deposits, withdrawals, stakes, returns, adjustments, voided transactions and other account activity. If you believe a transaction is missing, duplicated or incorrect, raise the issue through the available support or complaints process as soon as possible and provide enough information for the transaction to be identified.

Payment methods must generally be held in your name or be otherwise approved for use on your account. You must not use a payment method without the authorisation of its owner. Deposits and withdrawals may be subject to verification, processing checks, minimum or maximum amounts, financial crime controls and other conditions shown on the website or in the applicable terms. A withdrawal may be delayed or refused where required checks remain incomplete.

Any return, credit or adjustment is subject to the result of the relevant bet and the applicable account rules. Where an amount has been credited in error, Robin Roo Casino may correct the account balance and recover or offset the incorrectly credited amount, subject to applicable law. You should not withdraw, spend or transfer an amount that you reasonably know was credited by mistake.

Bets are settled using the official result, outcome or game record applicable to the relevant product. The settlement method may depend on the game rules, event conditions, result source, timing requirements and any special terms displayed when the bet is placed. Where a game or event is cancelled, abandoned, postponed, interrupted or otherwise affected, the bet will be handled according to the specific rules for that product and the applicable Terms and Conditions.

A result shown on the website may be provisional while checks are completed. If an official result is corrected, delayed or found to have been recorded incorrectly, the related settlement may be reviewed and adjusted. This may include correcting a win, loss, voided bet, return or account entry. The relevant result record and settlement information will be considered when resolving a dispute.

Website interruptions and system errors

Internet connections, devices, payment providers and online platforms can experience delays or interruptions. You are responsible for checking whether a bet was accepted before attempting to place it again. If you receive an error message, do not assume that the bet failed or succeeded without checking your account history or confirmation record. Duplicate bets caused by repeated submissions may not be cancelled automatically.

Robin Roo Casino may suspend betting, delay settlement or investigate transactions when there is a system outage, data discrepancy, security concern or other technical issue. The aim of any review is to protect the accuracy and integrity of the account and betting records. If a technical issue affects a transaction, the final treatment will be determined using available system records, relevant product rules and applicable legal requirements.

• Keep a record of any confirmation message, transaction reference or screenshot relevant to a query.
• Check your account history before placing the same bet again after an error or delay.
• Report suspected unauthorised activity or account access promptly.
• Do not exploit a known error or continue using a feature that appears to operate incorrectly.

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only use money you can afford to lose. Consider setting personal limits on deposits, stakes, losses, playing time or account access where those tools are available. Take regular breaks and avoid gambling when you are distressed, tired, under the influence of alcohol or drugs, or trying to solve financial problems.

If gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and seek help from an appropriate Australian gambling support service or qualified professional. You can also use any available self-exclusion, account closure or temporary break options. A request to restrict access may affect your ability to use the account, and you should not create another account to avoid a restriction.

Questions about a bet should be raised through the support or complaints channel made available on the website. Include your account information only through a secure channel and provide the relevant transaction details, date, game or market, stake and reason for the enquiry. Do not send passwords or complete payment credentials. Complaints will be reviewed under the applicable internal process and any relevant legal or regulatory requirements.

These Betting Rules may be updated when products, systems, legal requirements or operating procedures change. The current version published on the website applies from its stated effective date, subject to any rights you may have under applicable law. If a conflict exists between these rules and a specific product rule or the Terms and Conditions, the specific rule or applicable terms may govern that issue. You should read the current information before placing bets through Robin Roo Casino.